I would like to express my gratitude for the prompt and friendly service I recently received for the repair of my old kayak. I believe you mentioned the model was the illusion and we worked out it was at least 20 years old – that, in itself, is a testament to your quality and workmanship. The repairs were due to wear and tear not the kayak itself.
I doubt that you would be able to find the service and ongoing assistance in any of the "online cheaper by name and nature” brands available.
You guys are hands-on the best around.
Cheers, Michelle Lunney - Email - 7/5/2020

Just a quick thanks to the Australis team for their assistance. It is good to know that there is a Kayak manufacturer who is able to back up their product with the kind of service you offer. 
Rod Mackay - Rod's Garden Maintenance Holder ACT 

We have nothing but good things to say about Australis canoes. Our first experience was visiting the factory and being looked after and given a canoe with fishing package within an hour. Great on the spot customer service, we were impressed and couldn't wait to try out our new Ocky. The Ocky is excellent, very user friendly and with the best backrest we have ever experienced, and we have tried and owned many different canoes. Once we had tried our Ocky we decided to order 2 more. This was done over the phone and email. Again excellent customer service with follow up calls in order to execute the order and delivery. The overall experience has been awesome, our beautiful 3 Ocky's are fantastic and we will recommend the goods and Australis canoes to anybody! Thanks again for a job well done, and an excellent product. If we ever need more canoes we know who to contact.
Kind regards, Johanna Harris - Email - 27/6/13

I just spent a brilliant weekend on Jervis Bay and wanted to thank you for encouraging me to take up sea kayaking! It has added a totally new dimension to my life in retirement and I in turn have been able to encourage others to do the same. Comments on the weekend included..."this is like being in a National Geographic adventure that I have only ever seen on TV, and never, ever expected to take part in", or " who would have thought three months ago I would have been doing this!" 
Thanks again. Ralph Wilkinson - Email 26/3/14