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We are often asked questions about paddling in general and about Australis products in particular. If you have a question that has not been answered in these pages, please contact Australis on 02 4285 2000.
To make it easy to find what you are looking for, questions and answers relating to products are listed below:
AUSTRALIS LIFETIME WARRANTY
What does it mean to have a Lifetime Warranty?
All watercraft manufactured by Australis Canoes & Kayaks are covered by a Lifetime Warranty.
Damage caused by wear and tear can usually be repaired, even though it is not covered by warranty.
Spare parts are also readily available because all Australis watercraft are manufactured in Wollongong.
PRODUCT OF AUSTRALIA
Why do you use the "Product of Australia" logo?
Australis is proud to be a licensee of the Australian Made, Australian Grown campaign. This logo assists customers in identifying products made in Australia so they can make informed decisions about purchasing products that support manufacturing and jobs in Australia.
All Australis canoes, kayaks, sea kayaks, sit-on-tops and paddles have been certified as a "Product of Australia" which is the highest qualification offered to a manufacturer. This means that all of our manufacturing processes occur within Australia, using Australian raw materials (whenever possible). In this way we support many other small businesses who employ Australian workers.
In addition, our products have been designed in Australia for Australian paddling conditions, and are not foreign products made under licence.
We feel this certification will help consumers identify between products that have been manufactured in Australia, and products that are sold by companies who say they are "Australian owned and operated" but who actually sell products that have been manufactured overseas.
Why don't you use the "Australian Made" logo?
Australis kayaks, canoes, sit-on-tops and paddles all qualify to display the "Australian Made and Owned" logo but Australis usually uses the "Product of Australia" logo as it s the highest qualification offered to a manufacturer. This means that all of our manufacturing processes occur within Australia, using Australian raw materials (whenever possible). In this way we support many other small businesses who employ Australian workers.
Many companies in the canoeing and kayaking industry are Australian owned but the products they sell are not manufactured here. These companies OMIT to say that their products are made overseas, and hope the consumer will assume that because the company is "Australian" that the product is also "Australian".
Other companies actually construct overseas products here in Australia under licence to a foreign company or the parts are shipped out to be assembled here. While these may be technically "Made in Australia" most of the work is done overseas and the profits from these products go back to the overseas parent company. Purchasing these products does not support the Australian economy in the same way that a "Product of Australia" does.
All Australis products are:
A combination of these 3 factors ensures that we are supporting Australian jobs, Australian manufacturing and the Australian economy. As a bonus you, the customer, receives a craft that has been designed specifically for Australian conditions. You are not only receiving a product that is "Australian Made" but one that is also a "Product of Australia". We use the "Product of Australia" logo because it is the highest classification available to manufacturers.
By buying a "Product of Australia" you are receiving a product of the highest quality and supporting all the businesses across Australia who supply Australis with the hundreds of small parts that go into the manufacture and assembly of our canoes and kayaks. You are helping these businesses compete with big, overseas companies and you are supporting manufacturing and jobs in Australia. And as a added bonus all the profits remain in local Australian communities.
To find out why buying Australian is good for you, for your family & friends and for Australia go to the Australian Made website.
What is the difference between Plastic and Fibreglass?
The most basic differences are:
What is the difference between a canoe and kayak?
The most basic differences are:
What do I need to consider when choosing between a sit-in and a sit-on kayak?
There are a number of differences between a sit-in and a sit-on kayak, and these are:
Tip: To get rid of water in your kayak when out on the water, carry a bailer/bucket or hand bilge pump so that you can scoop most of the water out. A sponge is great for getting rid of those last little bits of water.
What are the differences between a wave ski and a sit-on-top kayak?
Ocky, Foxx & Squid Sit-on-Top Kayaks:
REPAIRS & MAINTENANCE
Can my craft be welded if I get a hole in it?
All Australis products are made from first use, high density, linear polyethylene.
This material is repairable, and can easily be welded by anyone experienced in plastic welding.
Welding rod repair kits can be purchased from Australis Canoes in colours to match your Australis watercraft.
Can I buy replacement parts for my kayak or canoe?
Repacement parts are always available because all Australis canoes, kayaks and sit-on-tops are manuafcatured and assembled at our factory in Bellambi, near Wollongong. These parts are designed specifically for Australis watercraft but many, such as the outriggers and hatches, can also be used on other brands.
What do I need to do to maintain my canoe?
Australis Canoes are virtually maintenance free, which is one of the reasons why they are so popular with hire operators.
The use of aluminium supports and plastic moulded seats means that there is no wood that can rot over time because of exposure to the elements.
All you need do (if you really want to), is to hose any sand or mud out of the boat.
What do I need to do to maintain my kayak with a rudder?
We recommend that you hose off your rudder cables and footrests if you have been in sandy or salty conditions to minimise salt build up on these parts, that can make it difficult to adjust for another person.
Beore each extended journey or open ocean paddle, check that all of your cables are in good condition and not frayed or close to breaking. It is also a good idea to carry spare cable in your kayak incase one of your cables breaks.